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PUBLIC COURSES TERMS AND CONDITIONS
This document outlines the standard Coachio Group terms and conditions for public courses. Our relationship with you is important and in the interests of maintaining this, we wish to ensure that the terms under which we work together are understood by both parties. Bookings for any public courses represents your agreement to these terms and conditions.
Payment Method
Payment for public courses is to be made on booking by credit/debit card on our website. We can process payments over the telephone with full card and attendee details (name(s), email address(es), telephone number(s), order contact).
Any other payment method agreed between the you and Coachio Group does not secure course places until payment is received. In the event that the maximum course number is reached prior to payment being made, you may be prevented from attending the course.
Training Cancellation by Coachio Group
Any training cancellation initiated by Coachio Group will be refunded in full.
Training Cancellation by You
Any cancellation by you will be subject to the following:
If you can no longer attend the scheduled course, you may transfer your booking at no cost to another individual at any time in advance by notifying Coachio Group in writing of the change in details.
No shows will incur a 100% cancellation fee and no refund will be given.
In the event of a cancellation or no show by you where payment has not yet been received by Coachio Group, you are still required to make payment in full. Failure to do so will incur interest at the rate of 18% per annum from the date upon which the payment was due. You will be responsible for any reasonable debt collection costs that we incur in recovering outstanding monies due to us.
Duty of Care
We do not accept any responsibility or liability whatsoever to any third parties who may be affected by our performance of the course or who may rely on any advice we give during the facilitation of the course, except as expressly agreed by us in writing.
Any advice is not to be referred to in connection with any prospectus, financial statement, or public document without our written consent.
Any advice is opinion only, based on the facts known to us and on our professional judgement, and is subject to any changes in the law or good practice after the date on which the advice is given. We are not liable for errors in, or omissions from, any information provided by you or third parties.
We will take all reasonable steps to protect our systems to ensure all of our data and electronic communications are secure. However, if for some reason beyond our control, information and/or communications are affected, we will not be liable for any loss or damage caused by this.
Indemnity
We are not liable for, and you indemnify us against, any loss, damage, or expense suffered by you resulting from any acts or omissions by you regarding the course and the implementation of any resultant actions into your operations.
Disputes
Any party who claims a dispute has arisen out of or in relation to these terms must give written notice to the other party specifying the nature of the dispute.
The parties agree that they will take all reasonable steps to resolve any dispute that may arise out of or in relation to these Terms in good faith using informal dispute resolution techniques by negotiation in the first instance.
Any dispute referred to in this clause that cannot be resolved by negotiation between the Parties within seven (7) days of receipt of notice of a dispute will be referred to mediation.
The costs of any mediation or arbitration will be met equally by the parties.
If a dispute arises, the parties will continue to perform the obligations in accordance with these terms while the dispute is being resolved.
This clause will not apply to an application by any party seeking urgent relief from any Court.
General
These terms apply to all courses provided by us, subject only to variation agreed by both parties and confirmed in writing. Where not expressly agreed to, these terms will be deemed to have been accepted by you. These terms are subject to change by us at any time without prior notice.
We shall not be liable for delay or failure to perform our obligations if the cause of the delay or failure is beyond our control.
Failure by us to enforce any of these terms shall not be deemed to be a waiver of any of the rights or obligations that we have under these terms.
If any provision of these terms shall be invalid, void, or illegal or unenforceable the validity, existence, legality, and enforceability of the remaining provisions shall not be affected, prejudiced, or impaired.
If the person who engages us does so on behalf of a company, incorporated society, or other body corporate, that person warrants to have the power to bind the relevant entity to these terms.
You agree that we may provide you, from time to time, with other information that may be relevant to you, such as our regular newsletter and offers available. At any time, you may choose to stop receiving this and can do so by notifying us at info@coachiogroup.com.
You agree that we may use comments, photographs, logos, or other non-confidential information for the purposes of promotional material. You may choose to revoke permission at any time by notifying us at info@coachiogroup.com, however any printed material already in circulation cannot be withdrawn.
We are entitled to change our terms from time to time, in which case we will send you the amended version if applicable.
If you have questions, please do not hesitate to discuss these with us.